1.  De-Select "enable software compression".

A.  In Windows 95 or 98

1. Go to MY COMPUTER, DIAL-UP NETWORKING

2. Select the gv net icon

3. go to FILE, PROPERTIES.

4. click SERVER TYPES.

5. deselect "enable software compression" and everything thing else except TCP/IP.

6. click "OK" to accept the changes.
   

B.   In Windows 3.1

1. Go to TRUMPET WINSOCK, DIALER, EDIT SCRIPTS, LOGIN.CMD.

2. Move the cursor down to where it says: 
   modemsetup$ = "&c1&k0"
   
   The "&k0" is the most popular modem string to disable compression.

3. Look up the setting for your modem in your modem manual and change the "&k0" to whatever your modem uses.

4. Save the file, and try your download again.

If disabling compression still does not solve your problem, try this dial-in phone number:  477-4141.